kb44's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to the kb44 platform's website, mobile application, and all related services. It explains what information is collected when a user registers on kb44, plays games, or uses any service, how that information is used, and under what circumstances it may be shared with third parties.

By accessing this platform or using its services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions should be read alongside this Policy, as together they form the complete framework governing your account on kb44.

This Policy is aligned with applicable data protection laws in Bangladesh and international best practices. Where any ambiguity arises, kb44 will always decide in favour of user privacy.

Data Collection

2.1 Information Provided Directly

During registration and while using the platform, you provide the following information directly:

• Full name and date of birth — for account verification
• Email address and mobile number — for communication and OTP verification
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay) — for processing transactions
• Identity document details (National ID or passport number) — for KYC verification
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you use the kb44 platform, certain information is collected automatically. This includes:

• IP address and device identifiers (device ID, model, operating system)
• Browser type and language settings
• Session duration on the platform and page visit data
• Game logs — bet amounts, outcomes, and transaction history
• Information collected through cookies and similar tracking technologies (see Section 6)

2.3 Information Received from Third Parties

Some information may be received from identity verification services, payment processing partners, and third-party anti-fraud tools. This information is used solely to confirm account validity and maintain financial security.

Purpose of Data Use

kb44 uses collected information for the following specific purposes:

3.1 Service Operation

• Creating, managing, and verifying accounts
• Processing all financial transactions including deposits and withdrawals
• Recording gaming sessions and ensuring accuracy of results
• Managing the VIP programme and weekly cashback benefits

3.2 Security and Compliance

• Identity verification and age confirmation (21+)
• Preventing unauthorised access and fraud
• Meeting anti-money laundering (AML) obligations
• Detecting multiple accounts and bonus abuse

3.3 Service Improvement and Communication

• Analysing user experience to improve the platform
• Sending promotional offers and service notifications — only with your consent
• Resolving issues through customer support

As part of our Responsible Gaming service, kb44 monitors user gaming behaviour and, where necessary, recommends self-limits or breaks. This analysis is used solely for user protection.

Data Storage and Security

4.1 Retention Period

Your personal information is retained for as long as your account remains active. Even after account closure, certain information may be retained for a further period in accordance with applicable law, to meet legal obligations, resolve disputes, and prevent fraud.

4.2 Technical Security Measures

kb44 uses industry-standard technology to keep your information secure:

• SSL Encryption: All data transfers on the website and app are protected by SSL protocol.
• Data Encryption: Passwords and sensitive financial information are stored in encrypted form — not as plain text.
• Access Control: Only authorised personnel have limited access to your information.
• Security Monitoring: System logs are reviewed regularly to detect any unusual activity.
• Firewall and DDoS Protection: Server infrastructure is protected with multi-layered security.

Sharing Data with Third Parties

kb44 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

Payment gateways (such as bKash, Nagad, Rocket, Upay, and bank transfer service providers), identity verification tools, and game software providers may receive limited information — only to carry out their specific functions. We have confidentiality agreements with these partners and they may not use the information for any other purpose.

5.2 Legal Obligations

Information may be disclosed in compliance with a valid order from a Bangladeshi court or government authority, or to assist in the investigation of fraud and financial crimes through legal process.

5.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred. Users will be notified in advance of any such change and protection will be maintained in accordance with this Policy.

Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your browser or device. kb44 uses cookies for the following reasons:

• Essential Cookies: To keep login sessions active and maintain security features. Disabling these will prevent the platform from working properly.
• Functional Cookies: To remember language preferences, game settings, and user customisations.
• Analytics Cookies: To understand which pages are used most — data is processed anonymously.

6.2 Cookie Management

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some services to not function normally.

User Rights

Every user registered on kb44 has the following rights regarding their personal information:

• Right of Access: You may request to know what information is held about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information within the limits of legal obligations.
• Right to Restrict Processing: In certain circumstances, you may object to the use of your information.
• Right to Data Portability: You may request your transaction history and account information in a structured format.
• Right to Opt Out of Marketing: You may stop promotional emails or notifications at any time.

To exercise these rights, contact kb44 customer support. Requests will be responded to within a reasonable time of receipt.

Protection of Minors

All kb44 services are exclusively for individuals aged 21 and above. Personal information of anyone under 18 is not knowingly collected or processed.

Age verification is mandatory during registration. If a minor's information is accidentally collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian has concerns about a child's information, please contact kb44 customer support.

Policy Changes

kb44 reserves the right to change, amend, or update this Privacy Policy as needed. Users will be notified in advance of any significant changes via their registered email or through a notice on the platform.

Continued use of the platform after changes are made will be considered acceptance of the updated Policy. You are advised to revisit this page regularly.

If any part of the Policy is unclear or you have questions, detailed answers are available in our FAQ section.

Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact the kb44 privacy team. Our support service is available 7 days a week, 24 hours a day in both Bengali and English via live chat and email.

When getting in touch, please include your registered email address and account ID so your request can be processed quickly.